Privacy Policy
Last updated March 26, 2026
This policy sets out how Reelhaus handles personal information collected through this website and related business communications.
1. Overview
Reelhaus("we", "us", or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at https://reelhaus.co.uk and when you contact us about our content creation, paid advertising, and social media management services.
Data Controller: Reelhaus, Unit G, Teuthill Farm, Tarvin Road, Frodsham, Cheshire WA6 6XH. Company registration is pending and no company number has been issued yet. We are the data controller responsible for your personal information.
This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where relevant, the Privacy and Electronic Communications Regulations (PECR).
By using our website or contacting us through it, you acknowledge that your information may be processed as described in this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you provide directly to us, including:
- Your name
- Your email address
- Your phone number, if provided
- Your company or brand name, if provided
- Information about your business, marketing needs, project scope, budget, or timelines
- Any message content, enquiry details, or attachments you send us
- Records of correspondence if you contact us by email or through our website
We do not intend to collect special category personal data through our website contact form. Please do not submit sensitive personal information unless we specifically ask for it and have explained why it is needed.
Legal basis: We process this information where necessary to take steps at your request before entering into a contract, to pursue our legitimate interests in responding to enquiries and running our business, and, where applicable, on the basis of your consent.
2.2 Information From Third Parties
We may receive information about you from third parties, such as:
- Analytics and website measurement providers
- Email delivery providers
- Referral partners
- Social media or campaign platforms, where you reach us through those channels
This may include attribution data, campaign source information, or other information needed to understand how visitors discover and interact with our website.
Legal basis: Legitimate interests in measuring performance, improving our website, and managing inbound enquiries.
2.3 Information Collected Automatically
When you use our website, we may automatically collect certain technical and usage information, including:
- IP address and general location derived from IP
- Browser type and version
- Device type, operating system, and screen size
- Pages viewed and time spent on pages
- Referring pages or sources
- Clicks, scroll depth, CTA interactions, and blog section interactions
- Session and interaction data, including consented PostHog session recording with masked form inputs, when analytics tools are active with your consent
- Cookie and consent preference information
This website uses essential website technologies and, where you consent, analytics tools such as PostHog to understand performance, visitor behaviour, journeys, and site issues. PostHog analytics and session recording are only initialized where analytics consent is granted.
Legal basis: Legitimate interests for essential site operation and security, and consent for non-essential cookies or analytics technologies where required.
3. How We Use Information
We may use your personal information to:
- Respond to enquiries and provide information about our services
- Assess whether we are a good fit for your project or business
- Communicate with you about content creation, paid ads, social media management, or related services
- Operate, maintain, and improve our website
- Measure site performance, engagement, and conversion activity
- Understand which pages, content blocks, and calls to action are effective
- Detect, prevent, and investigate fraud, misuse, or technical issues
- Comply with legal or regulatory obligations
- Establish, exercise, or defend legal claims where necessary
We do not use the website to provide user accounts or gated member functionality.
4. How We Retain Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to respond to enquiries, maintain business records, comply with legal obligations, and resolve disputes.
Typical retention periods may include:
- Enquiry submissions and related correspondence: up to 24 months after our last meaningful contact
- Analytics data: up to 26 months, depending on platform settings
- Security and server logs: up to 12 months
- Client-related records: longer where necessary to deliver services, comply with tax, accounting, or contractual obligations, or manage legal claims
If you become a client, some of your information may be retained for longer in line with our client record-keeping obligations.
When we no longer need your information, we will delete it securely or anonymise it where appropriate.
5. How We Disclose Information
5.1 Service Providers
We use carefully selected third-party providers to help operate the website and support communications, including:
- Vercel for website hosting and delivery
- Resend for contact form email delivery
- PostHog for website analytics and behaviour insights, where enabled
- Upstash for contact form rate limiting and abuse prevention, where configured
- Professional advisers such as lawyers, accountants, or consultants where necessary
These providers process personal data on our behalf or as independent controllers depending on the service they provide and the context of the processing.
5.2 Other Disclosures
We may also disclose information:
- Where required by law, regulation, court order, or legal process
- To protect our rights, property, or safety, or those of others
- In connection with a business reorganisation, sale, merger, or similar transaction
- With your consent or at your direction
5.3 International Transfers
Some of our service providers may process personal information outside the United Kingdom. Where this happens, we take steps to ensure your personal information remains protected.
Depending on the circumstances, this may include reliance on adequacy regulations, the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other appropriate safeguards.
6. Data Security
We use appropriate technical and organisational measures to help protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting information over the internet or storing it electronically is completely secure. We therefore cannot guarantee absolute security.
7. Cookies and Tracking
We use cookies and similar technologies to operate the website, remember your preferences, and, where permitted, measure usage and engagement.
At launch, this website is expected to use:
- Strictly necessary cookies or storage mechanisms required for core site operation and consent preferences
- Analytics cookies or similar technologies, such as PostHog, if you consent
You can manage your cookie preferences through our cookie controls where available, and through your browser settings. Disabling some cookies may affect how the website functions.
For more information, please see our Cookie Policy.
8. Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or services, including social platforms or external content. We are not responsible for the privacy practices of those third parties.
You should review their privacy policies before submitting personal information to them.
9. Your Privacy Rights
Under UK data protection law, you may have the right to:
- Be informed about how your personal information is used
- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Request restriction of processing in certain circumstances
- Object to processing based on legitimate interests
- Object to the use of your information for direct marketing
- Request portability of certain personal information
- Withdraw consent where we rely on consent
To exercise any of these rights, contact us at lewis@reelhaus.co.uk.
We will normally respond within one month of receiving your request. In some cases, we may need to extend this period where the request is complex or where multiple requests are made, in which case we will let you know.
If you are not satisfied with how we handle your personal information, you have the right to complain to the Information Commissioner's Office (ICO):
- Website: https://ico.org.uk
- Phone: 0303 123 1113
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, legal requirements, or data practices. When we do, we will update the "Last Updated" date on this page.
Your continued use of the website after any update becomes effective will be treated as acceptance of the revised Privacy Policy.